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    HSE CEASE TELEPHONE INFORMATION AND GUIDANCE ROLE

    New arrangements for online reporting and information from September

    The HSE Infoline telephone information service will end on 30 September 2011.

    From that date information and official guidance on health and safety will only be available through the HSE website. Further specialist advice tailored to your circumstances will have to be obtained from commercial health and safety advice phone services or from a health and safety consultant

    From 12 September 2011, reportable work-related injuries and incidents under RIDDOR will move to a predominantly online system. There will be a suite of seven forms available on HSE’s website to facilitate the statutory reporting process. Businesses will still be able to notify fatal and major incidents and injuries by phone. 

    Trevor Carlile, HSE Director of Strategy said:

    “More than half of reportable injuries are already notified to HSE through the website and this proportion has been increasing steadily over the past seven years. Taking advantage of the growing use of the Internet allows HSE to be more efficient in the way it works.

    We do recognise, however, that people reporting a traumatic event still need that personal interaction so the notification of fatal and major incidents and injuries will still take place by phone.”

    HSE will continue to provide information and guidance to employers and workers in a range of other ways: through direct work with organisations and trade associations, face-to-face at workshops and safety training days and via books and e-bulletins.

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